Shipping Policy

Delivery & Shipping Guidelines Last Revised: July 25, 2025

This guide outlines our fulfillment schedules, transport fees, and logistics protocols. By completing a purchase with Poldderre, you acknowledge and agree to the policies detailed below.

Order Processing & Delivery Timeline

  • Fulfillment Window: Orders are verified, packed, and dispatched within 3 business days. Purchases placed over the weekend will be handled on the following Monday.

  • Transit Duration: Standard worldwide delivery generally takes 10 to 20 business days after dispatch.

Shipping Rates & Global Coverage

  • Flat-Rate Shipping: Delivery is charged at a fixed rate of $5.99 USD.

  • Global Shipping: Poldderre ships worldwide.

  • Distribution Hubs: Orders are fulfilled through our global logistics network (located across the US, Canada, Australia, and the EU) or directly via our manufacturing facilities for optimal speed.

Package Tracking

  • Tracking Notification: Once your order leaves our warehouse, an automated confirmation containing a tracking code will be emailed to you.

  • Tracking Portals: Shipments can be monitored using universal tracking portals such as www.17track.net.

  • System Updates: Please allow 2 to 3 business days after receiving your dispatch notice for carrier systems to display initial tracking movement.

Transit Activity & Delays

  • Normal Movement Pauses: In-transit status pauses are common. If your tracking status has updated within the last 7 days, your package is progressing normally.

  • Inactivity Inquiries: If no tracking updates appear for more than 7 consecutive business days, please reach out to our customer care team.

  • External Impediments: Customs clearances and local carrier bottlenecks may cause unforeseen delays beyond our control.

Order Adjustments & Multi-Parcel Orders

  • Split Deliveries: Multi-item orders may be dispatched in separate parcels to expedite delivery. Each package will have a dedicated tracking code sent via email.

  • Time-Sensitive Revisions: Order modifications (e.g., address updates or item swaps) must be submitted within 12 hours of purchase.

  • Modification Requests: Email support@Poldderre.com with your order number (e.g., 304SHOP-1938), account email, and requested changes. Adjustments cannot be made once an order enters the fulfillment cycle.

Delivery Exceptions & Issues

  • Unsuccessful Delivery Attempts: If a delivery attempt fails, please contact your local postal facility directly using your tracking number to arrange collection.

  • Lost Shipments: Orders officially confirmed as lost in transit by the carrier will be reshipped at no additional cost.

  • Delivered Status: Poldderre is not responsible for packages marked as "Delivered" by the logistics carrier that are subsequently lost or stolen.

Shipping Terms & Legal Disclaimer

  • Estimated Schedules: Shipping timelines are estimates rather than guaranteed delivery dates. We are not liable for delays resulting from carrier operations or customs processes.

  • Import Tariffs & Taxes: Buyers assume full responsibility for any customs fees, import duties, or local taxes assessed by destination authorities. These fees are not included in the checkout price.

  • Address Accuracy: Customers must supply a complete and accurate delivery address. We cannot replace or refund shipments lost due to inaccurate address entry.

  • Transfer of Responsibility: Our shipping liability concludes once the carrier updates your parcel status to "Delivered."

Customer Care Support For delivery questions, please contact support@Poldderre.com. Always include your order reference code (e.g., 304SHOP-1938) and account email in your message for faster resolution.