Return Policy

Return & Refund Policy Last Revised: July 25, 2025

This policy details the guidelines and parameters governing claims for merchandise defects, transit damage, or incorrect deliveries. We advise all shoppers to review these terms prior to placing an order with Poldderre.

1. Overview & General Terms Every transaction is considered final. Poldderre does not accommodate general returns or standard product exchanges. Exceptions are granted exclusively for validated product flaws, damaged goods, or misfulfilled items under the specific protocols outlined below.

2. Reporting Damaged, Defective, or Wrong Shipments We maintain strict quality control standards. If your package arrives compromised, please adhere to the following steps:

• Filing Window: Customers are required to inspect their parcels immediately upon arrival. Claims regarding faulty, broken, or mispackaged merchandise must be submitted within seven (7) calendar days of confirmed delivery.

• Required Submission Details: Send your claim directly to support@Poldderre.com including:

  • Order reference code (e.g., 304SHOP-1218) along with the email address linked to the purchase.

  • A comprehensive explanation of the issue encountered.

  • Clear visual proof (photographs or video clips) showcasing the damaged or incorrect item.

• Assessment & Solutions: Our support team will review each report individually. Resolutions are granted at our sole discretion based on claim evaluation and may involve sending a replacement unit, issuing a partial reimbursement, or granting a full refund.

3. Refund Processing Once a full or partial monetary reimbursement is granted, funds will be returned to your initial payment account. Please allow roughly 7 to 12 business days for the transaction to reflect in your account balance, depending on your card issuer or banking provider's processing schedule.

4. Product Exchanges & Replacements Direct product exchanges are not permitted. A replacement item will only be dispatched if a formal claim regarding a damaged or defective delivery is evaluated and approved under our policy guidelines.

5. Unauthorized Return Shipments Poldderre cannot accept, hold, or take responsibility for packages returned without prior written approval. Do not mail any items back to our facilities unless explicitly instructed to do so by our customer service team. Unsolicited returns will not qualify for refunds or replacements and will be discarded without notification.

6. Customer Service Inquiries For inquiries concerning this policy or to submit an official claim, please contact our support department directly at support@Poldderre.com. Always include your order reference number (e.g., 304SHOP-1218) and account email for the fastest resolution.